Privacy Policy & Disclaimer
Introduction
NINÉ respects the privacy of its website visitors. Because data protection is a matter of trust, our privacy statement is designed to inform you about how your personal data is collected, processed, and shared on this website.
In this privacy policy, users of the website are referred to as "you" and "your," and NINÉ is referred to as "we," "our," and "us."
Who manages your personal data?
NINÉ is the controller of the personal data we collect on our website and is responsible for protecting this data. Our contact details are as follows:
NIEN BV
Overschiestraat 180-2
1062 XK Amsterdam
The Netherlands
Email: info@ninekitchenware.com
Chamber of Commerce (KvK) number: 88761029
Which personal data do we collect?
We collect administrative data such as name, address, email address, phone number, and similar information. This processing is necessary to deliver the requested products. We also use your personal data to send newsletters via email. If you no longer wish to receive these, you can follow the instructions provided in each newsletter.
With whom do we share personal data?
- We share the personal data you provide with third parties to facilitate and authorize transactions. This includes warehouse and distribution suppliers in connection with delivering your order and payment service providers.
- Additionally, we may disclose personal data to processors who assist us with our website. They are always subject to contractual confidentiality requirements and comply with the regulations of the ordinance.
- From time to time, we may release the personal data you provide to us to comply with legal or regulatory obligations.
- In some cases, processing may require that your personal data be transferred to other countries. NINÉ ensures that information is only transferred to countries that adequately protect your personal data.
What security measures do we implement?
We employ appropriate technical and organizational measures, including advanced technology, to protect personally identifiable information collected online from unauthorized access, disclosure, alteration, or destruction.
What are your rights?
You always have the right to access, modify, and delete your personal data. Additionally, you also have the right to data portability. This means you should be able to easily obtain your data to transfer it to another organization.
To access, delete, or correct your personal data, or to exercise your right to data portability, you can send an email to info@ninekitchenware.com. Please send this email from the email address associated with the information you want to know or let us know which email address it concerns. We will process your request within 4 weeks.
What cookies do we use?
We utilize cookies on our website to make our offerings as user-friendly and effective as possible for you and to enable certain functionalities. Cookies are small text files stored on your computer. Some of the cookies we use are deleted when you close your browser (so-called session cookies). Other cookies remain stored on your computer, allowing us and our partner companies to recognize your browser on your next visit (persistent cookies). You can configure your browser to inform you about the use of cookies, allowing you to decide whether to accept them on an individual basis or to reject them either in specific instances or overall. Please note that if you do not accept cookies, the functionality of our website may be limited.
What tracking technologies do we use?
We utilize the services of Google Analytics to continuously improve and optimize our offerings. Google Analytics is a web analytics service provided by Google Inc., which employs methods like cookies to analyze your use of the website.
How long do we retain your personal data?
We retain your personal data for as long as necessary to carry out the activities for which we collected the personal data. We may need to keep your personal data for a longer period to comply with legal obligations.
What can you do if you have a complaint?
If you believe that NINÉ is not processing your personal data correctly, please send an email to info@ninekitchenware.com
DISCLAIMER
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Colors
NINÉ cannot guarantee that the actual colors of the products precisely match those displayed on the website. The display of colors depends on the settings of the device on which you view the website.
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Images, Photos, and Texts
All images, photos, and texts are the intellectual property of NINÉ. They may not be copied, distributed, printed, edited, or otherwise used without the express permission of the author(s). Despite the careful and attentive preparation of all texts and descriptions, imperfections cannot be entirely ruled out. The author(s) are in no way liable for damages or consequences arising from the use of these texts, descriptions, or images. If you wish to use specific content from NINÉ, please contact us by sending an email to info@ninekitchenware.com
Collapsible content
ORDER
- WILL I RECEIVE A CONFIRMATION OF MY ORDER?
After the payment has been processed and the order is completed, you will receive an order confirmation at the email address you provided. Haven't received an email? Please check your spam folder.
- WHEN WILL I RECEIVE THE INVOICE FOR MY ORDER?
Once the order is shipped from the distribution center, you will receive a shipping confirmation. The invoice will be attached as a separate document with the shipping confirmation.
PAYMENT
- WELKE BETAALMOGELIJKHEDEN ZIJN ER?
Online kan je betalen met iDEAL, PayPay of Creditcard.
Delivery & Shipping
- What is the expected delivery time for my order?
We strive to deliver all NINÉ items within 1-3 business days. So you never have to wait long for your favorite item(s)!
- What are the shipping costs?
Shipping costs are displayed at checkout. Orders over €100 are shipped for free.
- I made a mistake when entering the delivery address. What now? Mistakes happen, of course! Until the order is shipped, you still have time to make changes to the address. Please contact customer service as soon as possible for assistance. Once the order has been shipped, unfortunately, changes are no longer possible.
EXCHANGES, RETURNS & CANCELLATIONS
- Is it possible to make changes to my order?
You cannot make changes to the order after it has been placed. For questions, you can always contact our customer service. Once you have received the package, we can explore a suitable solution.
- Is it possible to cancel my order? If the order has not yet been shipped and you have not received the shipping confirmation, you can contact our customer service to cancel the order. Please have your order number ready to expedite the process with customer service.
- Is it possible to return my order?
Of course, we hope you are satisfied with your purchase! If you still wish to return something, you can consult the return policy outlined below:
You have a 14-day cooling-off period for any purchase at NINÉ from the date you received your order. If we receive the item(s) in perfect, unused condition and in the original packaging, you will receive a full refund. The return is at your own expense.
- What can I do if I receive a damaged or defective product? Please contact customer service if the delivered product is damaged or defective due to a manufacturing fault. Send us a photo of the product. There's no need to send the product back to the above address on your own. We will personally resolve this with you.
Note: When returning an item, you are responsible for the package/products until we have received them. Therefore, we recommend that you keep the shipping receipt and, if applicable, the tracking number safe.
- How do I return my online order? Fill out the enclosed return form and include it in the package you wish to return. Send the package to:
Didn't find what you were looking for?
Or would you like to speak to someone? Please contact us through our customer service. We are happy to assist you!