FAQ

WILL I RECEIVE A CONFIRMATION OF MY ORDER?
After the payment has been processed and the order is completed, you will receive an order confirmation at the email address you provided. Haven't received an email? Please check your spam folder.

WHAT PAYMENT OPTIONS ARE AVAILABLE?
You can pay online using iDEAL, Maestro, Mastercard, AMEX, PayPal, or Apple Pay.

What is the expected delivery time for my order?
We strive to deliver all NINÉ items within 1-3 business days. So you never have to wait long for your favorite item(s)!

What are the shipping costs?
Shipping costs are displayed at checkout. Orders over €100 are shipped for free.

I made a mistake when entering the delivery address. What now? Mistakes happen, of course! Until the order is shipped, you still have time to make changes to the address. Please contact customer service as soon as possible for assistance. Once the order has been shipped, unfortunately, changes are no longer possible.

Is it possible to make changes to my order?
You cannot make changes to the order after it has been placed. For questions, you can always contact our customer service. Once you have received the package, we can explore a suitable solution.

Is it possible to cancel my order?
If the order has not yet been shipped and you have not received the shipping confirmation, you can contact our customer service to cancel the order. Please have your order number ready to expedite the process with customer service.

Is it possible to return my order?
Of course, we hope you are satisfied with your purchase! If you still wish to return something, you can consult the return policy outlined below:

You have a 21-day cooling-off period for any purchase at NINÉ from the date you received your order. If we receive the item(s) in perfect, unused condition and in the original packaging, you will receive a full refund. The return is at your own expense.

What can I do if I receive a damaged or defective product?
Please contact customer service if the delivered product is damaged or defective due to a manufacturing fault. Send us a photo of the product. There's no need to send the product back to the above address on your own. We will personally resolve this with you.

Note: When returning an item, you are responsible for the package/products until we have received them. Therefore, we recommend that you keep the shipping receipt and, if applicable, the tracking number safe.

How do I return my online order?
Go to our return portal to start your return proces.

Insert your order number and the email associated with your account, click on “Find Your Order” and follow the steps. Attach your return label to your package.

Note: When returning, you are responsible for the package/products until we have received them. Therefore, we recommend keeping the shipping receipt and, if applicable, the tracking number.

The refund will be processed via the same payment method you used for the purchase.

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